All international orders, Thailand VAT is not charged at point of sale, Your order will instead be subject to local taxes and duties and will need to be paid by you at the point of delivery. For an estimate of taxes and duties on your purchase, please contact your local customs. Any such costs are your own responsibility.
Frequently Asked Questions
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Taxes / Duties / VAT
Shipping & Delivery
Refund & Returen
Orders
Product Care
Who pays import taxes/duties/VAT
Is VAT included in pricing?
For Thailand customers, all pricing is inclusive of VAT.All international orders placed on our website will be zero rated for Thailand VAT. This means Thailand VAT is not charged at point of sale.Your order will instead be subject to local taxes and duties and will need to be paid by you at the point of delivery. For an estimate of taxes and duties on your purchase, please contact your local customs.
Do you ship internationally?
Yes, we ship internationally. Overseas delivery is charged according to the destination of the parcel, shipping fee are displayed at point of checkout.
What is the shipping cost?
Free worldwide shipping on full-price orders over 20,000 THB.
If your order total is under this amount, shipping costs and delivery times are as follows:
Thailand
Free / Delivery in 3–5 business days.
Japan / Korea / China
1,600 THB / Delivery in 5–10 business days.
Other Asian Countries
1,400 THB / Delivery in 5–10 business days.
EU
1,800 THB / Delivery in 7-14 business days.
Oceania
2,000 THB / Delivery in 7-14 business days.
US & Canada
2,200 THB / Delivery in 7-14 business days.
Middle East
2,500 THB / Delivery in 7-14 business days.
International shipping is handled via DHL (through authorized logistics partners).
Delivery times are estimates and may vary depending on customs clearance and local conditions.
Shipping charges will be collected at checkout. This price will be the final shipping cost charged to the customer.
Can I return and refund?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.All returns must be authorised by us before sending merchandise back. You must send a refund and return request to info@norapao.com within 14 days of the order’s delivery date. If your return request is accepted, we’ll send you instructions on how and where to send your package. For detailed terms and conditions, please click here.
How can I place an order?
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
Follow the instructions by providing us with delivery information and select payment method the for goods.
How do I change my order?
If you wish to edit an order you have already made, please email info@norapao.com We will do our best to change your order, however if your order has already been dispatched, we are unable to make any edits.
Therefore, you will have to receive your original order and then return it to us for an exchange.
How do I care my items?
Our textiles can be used for generations with proper care.Find out more about how to properly care here.
Does the color of naturally dyed cloth fade or change?
Even if properly managed and cared for, naturally dyed textiles will change color over time. Please refer to these care instructions for ways to preserve the color for a long time.